Client Reviews

 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Anthony 
 
 
 
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Shirley was really good and made an uncomfortable experience more comfortable than it would've been otherwise.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Chris Naylor 
 
 
 
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Very happy with the folks here.  And my post-sleep-study CPAP trial was impressive - thanks Shirley!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Phil T 
 
 
 
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I had some lung tests at the Bundoora location.  RSS had my referral, my name from the booking, and the receptionist sighted my medicare card.  Getting home after the test I noticed my surname was incorrect in their records/on the receipt.  Stuff happens and medicare apparently did not care as they paid the rebate, but an email to their 'reception' and a voicemail left on their machine were both ignored. Neither resulted in an acknowledgement or call back.  Good clinicians but admin needs a wake up.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Leigh Anstee 
 
 
 
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A brilliant experience for a novice user. Kind, caring, professional team of folks also proving ongoing support. Cannot rate it highly enough.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Lisa 
 
 
 
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Took 4 and a half weeks to get the results of my at home sleep study back to my GP. The results showed that I had ‘severe’ sleep apnea and some other highly concerning findings.

Independent sleep specialist reviewed the findings and doubted their validity. Nevertheless, did a 4 week trial of a CPAP machine which was an absolutely miserable experience. Subsequent in hospital sleep study showed very mild sleep apnea and no sign of the other concerning findings. No further treatment recommended. Got the results of the study back in less than a week.

Wish I had never wasted the months and stress that this place has caused me - should have skipped the at home study and gone straight to a sleep specialist first.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Garth Cupido 
 
 
 
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Exceptional service. Josh downloaded data from a 14 year old ResMed machine and handed it to a waiting specialist. No charge! Another ResMed company was not able to retrieve the data.
Maddie and Luke were very welcoming. Guys you have a customer for life now.
Thanks
Garth
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Emma Maree 
 
 
 
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Unfortunately while sleep disorders are a real and serious issue, the sleep industry is notoriously dodgy.  I wish I had read up about it before I went to see these people.

The problem with the entire medical industry is that it's really easy for them to price gauge because people tend to just trust their referring doctor and go where they are referred rather than shopping around and comparing costs which allows the free market to do its thing.  And if you have sleep apnoea then you are up for large and ongoing out of pocket costs.  So it is worth doing some research up front and finding out your best option process & cost wise before you start down the costly diagnostic journey.  And don't be put off by rude admin staff who don't want to share details up front.  That is likely a sign they have something to hide.

I went to the clinic believing I was going to have an at home sleep study as my doctor recommended.  Instead I was pre-charged $400 (only 140 back on medicare) to see a sleep doctor to double refer me for the sleep test which is not covered by medicare.  I don't understand 1) why are they charging as specialist doctors when they are only being rebated like a long GP appointments, 2) why are they demanding pre-payment, I have NEVER encountered that for a medical appointment before , and 3) why should I effectively need a DOUBLE referral for a sleep study when it is not covered by medicare (so they can't say the referrals are needed to justify the billing to medicare).

By contrast to this I later contacted a sleep dentist and he referred me for a sleep study for free based on a quick email exchange.

Also in the appointment the doctor basically told me I would have to have a CPAP machine even if I only have mild sleep apnoea.  But I have researched this and there are easier and cheaper options for mild-moderate apnoea.  Research indicates only about 50% of people can actually handle the CPAP (based on 50% non compliance) and because of their need for constant servicing they are a HUGE ongoing expense.

So anyway, be smarter than me and do your homework before you commence what might end up being a very long-term relationship with a particular sleep service provider.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Imy Hunter 
 
 
 
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Amazing staff and really helpful! I couldn't recommend them more highly!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Johnathan Duff 
 
 
 
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Fantastic staff and excellent service!